Shipping & Returns

Shipping

All orders are shipped worldwide from Moscow, Russia. They are shipped as small packages in boxes not exceeding 2 kg. If the order is larger than 2 kg, it will be shipped in several boxes.

The orders are posted by registered mail, you will need to sign for your order.

The orders are dispatched within 3 business days of receiving payment. You will be advised via email once your package is on its way.

There are two shipping options, Air Mail and Surface Mail. The approximate delivery times based on the customer feedback are the following:

• Registered Air Mail (quicker and more expensive)

  Australia and NZ: 2 - 4 weeks
  US and Canada: 2 - 3 weeks
  Europe (except UK): 2 - 4 weeks
  UK: 2 - 3 weeks

• Registered Surface Mail (cheaper but very slow)

  Australia and NZ: 10 - 15 weeks
  US and Canada: 7 - 8 weeks
  Europe: 3 - 12 weeks

If you are concerned that the delivery takes too long, please contact us.

Shipping cost can be estimated by adding products into the Shopping Cart. Please note that the shipping cost rises steeply when going over 1 kg and 2 kg. If you feel that the shipping is too expensive, try to add or remove items from the shopping cart to keep your order just under 1 kg or 2 kg.

Insurance

Optional shipping insurance is available at the Checkout.

Returns & Refunds

A full refund or replacement will be offered if the item you receive is faulty or different than described - but not if you misread the listing, or if you simply changed your mind.

A full refund for an unclaimed order returned to Russia will be given less the shipping cost and the fee charged by the Russian post to release the parcel (equal to the shipping cost).

Please don't hesitate to contact us with any questions.